Thursday May 16, 2024
Avoid Scope Creep & Increase Client Retention
Want to know the fastest and most unexpected way to increase your revenue and client retention? Clear boundaries.
People pleasers often think someone will like them more if they do more, never say no and go above and beyond.
However, if you don’t let someone know what you’re doing is above and beyond then it simply becomes what’s expected and you quickly become burnt out.
Then you can’t keep up that level of performance and the client leaves because quality declines (when in reality they just had mind-blowing quality before and had no idea).
Listen in to discover how to:
👉Effectively set boundaries from the start that lays the groundwork for a successful relationship that you retain long-term before it even starts
👉 Communicate crucial elements when you’re setting boundaries that give clients the context to be consistently impressed with your work
👉Kindly establish a boundary that paves the way to upsells and retention when a client asks for something out of scope
👉 Avoiding common traps people pleasers fall into that suck up time and money in the name of “potential”
Don't make a deal based on potential. Make a deal based on what is in front of your face, the situation that you're in now. - Aleasha Bahr
Want to increase client retention and revenue while eliminating doing anything you hate doing?
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